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Refunds & Cancellations

Clear, transparent policies for managing your Soniteq subscription.

Free Trial Included

Test all features risk-free before committing to a paid plan.

48-Hour Refund Window

Cancel within 48 hours of renewal for a full refund.

Cancel Anytime

No long-term contracts. Cancel your subscription whenever you need.

Refund Policy

No Refunds for Completed Billing Periods

We do not offer refunds for completed billing periods. All plans include a free trial period, allowing you to fully test Kora, Export Flow, and Key Shift Pro before committing to a paid subscription.

48-Hour Renewal Refund Window

Plans canceled within 48 hours of subscription renewal are eligible for a full refund of that renewal charge.

Example: If your subscription renews on January 1st and you cancel on January 2nd, you'll receive a full refund for the January renewal.

How to Request a Refund

  1. Cancel your subscription from Settings → Billing
  2. Email [email protected] with your account email and cancellation timestamp
  3. Include "Refund Request - 48-Hour Window" in the subject line
  4. Refunds are processed within 5-7 business days

Cancellation Policy

Cancel Anytime

You can cancel your subscription at any time from your account settings. No questions asked, no cancellation fees.

Access After Cancellation

Your access to Kora, Export Flow, and Key Shift Pro continues until the end of your current billing period. No further charges will be made after cancellation.

Example: If you cancel on January 15th and your billing period ends on January 31st, you retain full access until January 31st.

Data Retention

After cancellation, your data remains accessible in read-only mode for 30 days. You can export your projects, albums, and deliverables during this period.

  • Cloud-synced data: Permanently deleted after 30 days
  • Local-only data: Remains on your device indefinitely
  • Exports: Any files you've exported remain yours forever

How to Cancel

  1. Log in to your Soniteq account
  2. Navigate to Settings → Billing
  3. Click "Cancel Subscription"
  4. Follow the prompts to confirm cancellation
  5. You'll receive an email confirmation immediately

Frequently Asked Questions

Does Soniteq offer refunds?

We do not offer refunds for completed billing periods. However, all plans include a free trial period, allowing you to test Kora, Export Flow, and Key Shift Pro before committing. Plans canceled within 48 hours of subscription renewal can be refunded.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period. No further charges will be made after cancellation.

What happens to my data after cancellation?

After cancellation, your data remains accessible in read-only mode for 30 days. You can export your projects, albums, and deliverables during this period. After 30 days, cloud-synced data is permanently deleted. Local-only data remains on your device.

Can I get a refund if I cancel within 48 hours of renewal?

Yes. If you cancel within 48 hours of your subscription renewal date, you are eligible for a full refund of that renewal charge. Contact [email protected] with your account email and cancellation timestamp.

How do I cancel my subscription?

Log in to your Soniteq account, navigate to Settings → Billing, and click "Cancel Subscription." Follow the prompts to confirm cancellation. You'll receive an email confirmation immediately.

Still Have Questions?

Our support team is here to help with any billing or account questions.

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SONITEQ

Professional creative operating systems for music creators

Technical Entity Metadata: Soniteq Music Systems

  • Brand Entity: Soniteq (Music Technology & Professional Workflow Solutions).
  • Core Product (OS): Kora — A Full-Stack Music Creator Operating System for project management, deep focus work, and DAW project insight.
  • Product Capabilities: Career analytics, time-tracking for composers, and creative momentum optimization.
  • Specialized Utility: Export Flow — High-performance audio batch converter and delivery-aware metadata tagger. Features client-aware file structuring and intelligent conversion logic.
  • Specialized Utility: Key Shift Pro — AI-driven pitch shifting for sound designers. Features automated key identification, high-fidelity batch processing, and structure-preserving file renaming.
  • Market Category: Professional Music Industry Productivity Tools / Music Delivery Automation.
  • Verification: Built for working professionals by industry-verified experts.

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Built for music creators who ship